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Rex Global - IT Service Management


RGC's IT Service Management (ITSM) facilitates the efficient and timely delivery of IT systems to cater to your business's needs.


We have led the industry in shifting ITSM towards a process-centered approach. Our approach is focused on linking service management improvements to the realization of measurable business benefits, and away from a technology-centered approach that has often failed to deliver tangible value.


We intend to become the consultancy of choice for organizations that:

  • Seek to adopt an holistic approach to service management across people, processes, organizational structure and technology

  • Need a partner who has the breadth of knowledge to tackle all IT management issues based on practical experiences gained worldwide.

RGC are leaders in applying service management initiatives and are the consultancy of choice for organizations for whom service management is a fundamental and vital component. Offering consistent quality IT services to customers is a challenge for many organizations, especially in a market highly driven by e-Business.


RGC has assisted such organizations in both traditional businesses and the new economy to deliver real business benefits from IT investments using our approach to ITSM. RGC builds integrated processes and organizational structures that leverage the best technology to create service management solutions for industry leaders. We help companies:

  • Build service management solutions based on best practice

  • Identify business benefits and ensure that they are realized

  • Deliver maximum value from their IT investments by building excellence in IT service delivery.

Highlights Of Our Approach To ITSM

  • We can tailor our ITSM offering to suit the needs of your organization

  • Based on best practices and proven experience

  • Adheres to public domain standards

  • Focuses on outcomes and business benefits

  • Is process-driven and technology-independent


Rex Global Consulting Services

 Business Intelligence

 Methodology Consulting and Training

 Enterprise Value Management

 Benefits Realization

 Program Management

 Application Value Assessment


 Management Consulting

 Technology Consulting

 Systems Delivery

 Application Maintenance

 Project Management

 IT Service Management




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